Responsible Gaming
Keep your gaming at bd enjoyable and in control at all times — your safety is our priority.
For ages 21+Our Commitment
bd believes that betting and casino games are a form of entertainment — not a livelihood or a solution to financial problems. We follow clear principles to keep every member's experience positive, and we encourage our members to do the same.
Most importantly: you must be at least 21 years old to open an account and participate in any betting or gaming activity at bd. This is not a suggestion — it is a mandatory rule at bd. Participation by minors is strictly prohibited, and we verify age when there is any doubt.
Our Terms and Conditions include detailed responsible gaming rules. Every member should read them carefully and consider how they apply to their own situation.
- Always keep your bets within a set budget — only play with money you can afford to lose.
- Do not keep increasing your bets to recover losses — this makes the situation harder, not easier.
- Never place bets when you are tired, under stress, or under the influence of alcohol.
- If gaming is taking up more time than family, work, or study, take a break.
- Monitor your own gaming history and spending — staying informed is the first step to staying safe.
Ask Yourself
If you answer 'yes' to any of the questions below, pause and seek support:
- Am I placing more bets to try to recover money I have lost?
- Do I feel restless or irritable when I am not gaming?
- Am I hiding my gaming from family or friends?
- Is gaming affecting my sleep, eating, or work?
- Am I borrowing money or dipping into savings to place bets?
- Do I want to stop but find I cannot?
Your Protection Tools
bd provides several tools directly within the account to help members stay in control of their gaming activity.
Deposit Limit
Set a maximum amount you can deposit on a daily, weekly, or monthly basis. Increasing the limit requires a waiting period — it cannot be raised immediately.
Loss Limit
Decide in advance how much you are willing to lose within a set period. Once the limit is reached, betting is automatically paused for that period.
Session Time Limit
Restrict how long you play in a single session. When the time is up, the system will remind you to take a break or log you out automatically.
Reality Check Notifications
Pop-up notifications appear at set intervals showing how long you have been playing and the total value of transactions. This helps you stay aware of your activity.
Temporary Break (Cooling-Off)
Temporarily suspend your account for anywhere from one day to several weeks. You will not be able to log in or place bets during this period.
Self-Exclusion
If you feel you need a longer break, activate a long-term or permanent self-exclusion. This request takes effect immediately and can be made at any time through bd's live chat support.
To use these tools or to find out more, contact our 24/7 live chat support. All requests are handled confidentially.
Recognising Warning Signs
Gaming problems do not appear suddenly — they develop gradually through certain signs. Keep an eye on the following.
Financial Pressure
You are not reducing your betting budget to pay bills or debts — instead, you are cutting household money to fund your bets.
Strained Relationships
You are spending less time with family or friends and giving false or incomplete information about your gaming.
Impact on Sleep and Health
You are staying up late to play, feeling tired during the day, and your eating or exercise habits are changing.
Chasing Losses
After a loss, you place a larger bet to try to win it back — and this cycle is becoming hard to break.
Emotional Distress
You feel irritable, angry, or anxious when you cannot game, and your mind keeps drifting to the next session.
Neglecting Responsibilities
Your focus at work or in your studies is declining, and you are skipping important duties to spend time gaming.
How to Get Support
Acknowledging a problem is a sign of strength. Support is within reach — use any one of the options below.
bd Live Chat Support
Live chat support is available in Bengali and English seven days a week, twenty-four hours a day. Contact the support team directly to activate self-exclusion, set limits, or start a cooling-off period.
Contact by Email
If you prefer not to chat directly, the support team can process any account management or responsible gaming request by email.
Family and Close Ones
Let a trusted family member or friend know about your situation. Support from someone close can be just as effective as professional help.
Mental Health Professionals
A counsellor or psychiatrist can help with gaming addiction. If the problem feels long-lasting, seeking professional advice is the most effective step.
Support Groups
There are people who have been through the same situation and are now living well. Community-based support groups listen without judgement and share real experiences.
If you suspect a problem — for yourself or someone you know — contact our 24/7 live chat or reach us by email. Our support team speaks Bengali and keeps all information completely confidential. Under bd's Privacy Policy, your personal information is never shared with third parties.
Protecting Minors
bd does not allow anyone under 21 to open an account or play. Age is verified at registration and at any point thereafter if required.
If there are children or teenagers in your home, take the following steps:
- Never share your account password with anyone.
- Turn off auto-login on your devices.
- Use parental control software on your devices.
- Do not let others see your bank account or bKash, Nagad, Rocket, Upay details.
- If you suspect a minor is using your account, notify us immediately.
Realistic Expectations
Online gaming and betting are primarily entertainment. Consistent long-term profit is not possible — mathematically, every game carries a built-in advantage for the platform. Keep this in mind when you play.
Before placing a bet, ask yourself these three questions: Can I afford to lose this money? Is this purely for entertainment? Can I stick to a set time and budget?
bd's FAQ page has detailed information on deposits, withdrawals, and bonuses to help you make informed decisions.
Remember: the decision to play is entirely yours. bd can only provide the environment and the tools — staying aware is your own responsibility.